We provide after-sales service, implement strict supervision and management mechanism, if consumer are not satisfied with our technical service personnel or they are not in accordance with the contract service standards to provide the corresponding services, can direct feedback to us. More advanced technical service personnel, our company leader visit the site, to solve the problem. In addition. We are committed to:
• 24 hours telephone support
• The warranty period after installation is 12 months. During warranty period, if design, manufacture and others cause quality problem, we take full responsibility of repairing. If necessary, we will provide replacement for free.
• Equipment maintenance and replacement of parts or whole equipment is only determined by the material cost.
• If any parts of the machine stop working then customer will be assigned with the new parts for the machine, and provide the spare parts to the customers in advance
• We are committed to continue to provide customers with technical support in the use of the system maintenance, application development. To provide customers with the latest version of the system software and the preferential conditions
• If in case any electrical fault occur after installingproduct, we will diagnose the fault in the shortest possible time andbe willing to put forward solutions, and provide better after-sales service, to ensure the normal operation of equipment
• Arrange site visit regularly, twice within a year.
GENMA Material Handling Solutions
KOCH Solutions
